It is the policy of Elimpus to provide it's customers with a service which fulfils their specified requirements. The following principles are applied throughout the company:

1. Full commitment of all personnel to improve customer service.
2. Full commitment of all personnel to active involvement in making improvements.
3. Full commitment to using environmentally friendly products and promoting the re-cycling of old materials.
4. Full commitment to ongoing training and development of staff
5. Full understanding by all employees, of long term importance of achieving customer satisfaction, by providing a consistently high quality range of products / services
6. An appreciation that a consistent quality product / service can only be achieved by ensuring control at each stage of the process.

A company wide quality assurance system is in operation and which is designed to comply with the requirements of ISO 9001:2008. The Integrated Manual defines the commitments of the company and the complementary Quality Procedures detail the methods that are employed to ensure customer satisfaction.

Download our Quality policy